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Contact Centre Planning Advice
QSTV 30 May 2022

Dear Dave Live – utilising idle time, automating agent requests and much more

QSTV 19 May 2022

Video – How to boost agent wellbeing whilst improving productivity

Articles 09 May 2022

How to automatically manage TOIL and time owed balances

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

QSTV 09 May 2022

Video – How to automatically Manage TOIL and Time Owed Balances

Articles 21 Apr 2022

How to book coaching and 1-2-1’s for your agents without impacting the customer

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre. In this second…

QSTV 21 Apr 2022

Video – How to book staff training without disrupting service levels

Articles 07 Apr 2022

How to reinvest idle agent time into valuable offline activities

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre! In this first…

QSTV 07 Apr 2022

Video – How to utilise idle time without risking service levels

Articles, Case studies 24 Mar 2022

Why NatWest loves QStory – 3 ways Intraday Automation transformed NatWest’s contact centres

When it comes to call centre planning, productivity and agent engagement are top priorities. For many firms, however, there are…

Case studies, QSTV, Webinars 10 Mar 2022

Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

Articles 06 Dec 2021

How We’re Protecting You With The Cyber Essentials Scheme

We’re delighted to announce that QStory is now accredited with the UK National Cyber Security Centre’s (NCSC) government-backed scheme. It’s…

Articles 06 Dec 2021

We’re now ISO/IEC 27001 accredited

At QStory, we know that your data is everything. That’s why we go above and beyond to help ensure it’s…

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