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How to get an accurate view of the on-the-day plan in your contact centre

Video – How to automatically adjust the daily plan for absenteeism

How to mitigate against volatility in your contact centre

Video – How to mitigate against volatility in your demand and supply

Video – How to free up your real-time teams by 90%

How to boost agent engagement and wellbeing whilst improving your productivity

Dear Dave Live – utilising idle time, automating agent requests and much more

Video – How to boost agent wellbeing whilst improving productivity

How to automatically manage TOIL and time owed balances

Video – How to automatically Manage TOIL and Time Owed Balances

How to book coaching and 1-2-1’s for your agents without impacting the customer

Video – How to book staff training without disrupting service levels