QSTV

Video – How to mitigate against volatility in your demand and supply

QSTV

Video – How to free up your real-time teams by 90%

Boosting agent engagement
Articles

How to boost agent engagement and wellbeing whilst improving your productivity

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Contact Centre Planning Advice
QSTV

Dear Dave Live – utilising idle time, automating agent requests and much more

QSTV

Video – How to boost agent wellbeing whilst improving productivity

Articles

How to automatically manage TOIL and time owed balances

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

QSTV

Video – How to automatically Manage TOIL and Time Owed Balances

Articles

How to book coaching and 1-2-1’s for your agents without impacting the customer

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre. In this second…

QSTV

Video – How to book staff training without disrupting service levels

Articles

How to reinvest idle agent time into valuable offline activities

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre! In this first…

QSTV

Video – How to utilise idle time without risking service levels

Articles, Case studies

Why NatWest loves QStory – 3 ways Intraday Automation transformed NatWest’s contact centres

When it comes to call centre planning, productivity and agent engagement are top priorities. For many firms, however, there are…

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