QStory’s founders recognised that workforce management software, vital as it is, wasn’t agile enough to react, on the day, to fluctuations in supply and demand.
They envisaged a future where contact centres could adapt in near real time. Where quieter periods were used for training and coaching. Where agents had a better work-life balance.
Every day, QStory gives thousands of operational leaders and planning teams the flexibility to navigate modern contact centre challenges.
We genuinely care about contact centre agents, and the teams and leaders that surround them. We can make thousands of people’s lives better everyday.
Fiona started her career as a research scientist, then moved into marketing and strategy for pharmaceuticals, telecoms and luxury goods. She has broad experience in corporate and international operations and has strong beliefs on the importance of focussing on customers and employee wellbeing.
QStory’s principal architect, Deon, has over 15 years experience in workforce management and intraday automation. He holds a first class degree in software development and is a true visionary in the workforce management space.
Simon has over 20 years experience in Sales, Marketing and General Management roles across technology, SaaS and digital products. With experience in international leadership roles and global consultancy, he now leads the QStory new business team.
Barry has over 20 years experience leading Customer Service, Customer Success Teams and Operations in various industries which include Fintech, Martech and HospitalityTech where he has lead teams with a Global remit. He now leads Customer Success and Operations at QStory.
Barry has significant customer contact experience across various industries including Travel, Finance and Utilities. He now leads Product at QStory where he brings a strong background in both building on existing solutions and bringing new products to market that genuinely deliver value to users.
Our values inform how we collaborate with our customers, with one another, and the steps we take to realise our vision: making contact centres the employer of choice for top customer service talent.
Interested in joining our team?
We’re proud to be a Living Wage Employer, the first business in our space to be carbon neutral and have been awarded Gold status for our sustainability by EcoVadis.
Actions speak louder than words. That’s why it was important for the QStory team to go one step further in our commitment to tackling climate change. We’re committed to sustainable and responsible business practices at every level.
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