A Better Everyday

QStory is the pioneer of Intraday Automation. Our mission is to create a better everyday life for customer service professionals, by helping contact centres to become happier, more engaging and productive places to work.

Release Your
People’s Potential

QStory’s founders recognised that workforce management software, vital as it is, wasn’t agile enough to react, on the day, to fluctuations in supply and demand.

They envisaged a future where contact centres could adapt in near real time. Where quieter periods were used for training and coaching. Where agents had a better work-life balance.

Every day, QStory gives thousands of operational leaders and planning teams the flexibility to navigate modern contact centre challenges.

We genuinely care about contact centre agents, and the teams and leaders that surround them. We can make thousands of people’s lives better everyday.

Fiona Coleman

The Leadership Team
at QStory

Wayne Thornhill

A strategic and hands-on leader, Wayne has spent over 20 years in board level finance and operations roles. He has an extensive track record of raising capital, building, managing and exiting multi-million dollar businesses.

Deon Van Rhyn
CTO, Co-Founder

QStory’s principal architect, Deon, has over 15 years experience in workforce management and intraday automation. He holds a first class degree in software development and is a true visionary in the workforce management space.

Simon Beck

Simon has over 20 years experience in Sales, Marketing and General Management roles across technology, SaaS and digital products. With experience in international leadership roles and global consultancy, he now leads the QStory new business team.

Fiona Coleman
Co-Founder, Channel and Commercial Director

Fiona started her career as a research scientist, then moved into marketing and strategy for pharmaceuticals, telecoms and luxury goods. She has broad experience in corporate and international operations and has strong beliefs on the importance of focussing on customers and employee wellbeing.

Barry Cochrane
Director of Customer Success & Operations

Barry has over 20 years experience leading Customer Service, Customer Success Teams and Operations in various industries which include Fintech, Martech and HospitalityTech where he has lead teams with a Global remit. He now leads Customer Success and Operations at QStory.

Living Our Values

Our values inform how we collaborate with our customers, with one another, and the steps we take to realise our vision: making contact centres the employer of choice for top customer service talent.

Make a differenceMove fastBe straight upTogether is stronger

Interested in joining our team?

A Better Every Day, Everywhere

We’re proud to be a Living Wage Employer, the first business in our space to be carbon neutral and have been awarded Gold status for our sustainability by EcoVadis.

“Actions speak louder than words. That’s why it was important for the QStory team to go one step further in our commitment to tackling climate change. We’re committed to sustainable and responsible business practices at every level.”

Wayne Thornhill