Barry Jones, Product Director at QStory, shares his thoughts on what a truly agile, AI-enabled service operation looks like.
David Preece, Principal Solutions Consultant at QStory shares his thoughts on solving the back-office challenge.
Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?
Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer service. The…
So, why forecast demand in your contact centre? Well, simply put, it creates a demand profile that planning teams in organisations can schedule their call centre…
We’re proud to celebrate our third year as a Carbon Neutral business. Through our partnership with Carbon Neutral Britain, we’ve…
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure?…
eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.
In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy and flexibility.
In a recent conversation with Sheri Greenhaus, Managing Partner of CrmXchange, QStory’s CEO Wayne Thornhill and CRO Simon Beck shed…
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