In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy…
At QStory, our mission is to create a better everyday life for customer service professionals. By empowering our clients’ agents…
In the rapidly evolving landscape of customer service, AI and automation are revolutionising how we handle routine tasks. These technologies…
In a world of AI and automation, much more complex demands are being placed on contact centre agents, while at…
From driving personalised service to unlocking new levels of operational efficiency, technology has the potential to transform the financial services…
In the first release of our new thought leadership video series, Simon Separghan, Former Managing Director of Customer Experience &…
In the final release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience…
In the second release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience…
In the first release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience…
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