“QStory, particularly through the app, has been a powerful enabler of cultural change.”
“It’s a great feeling to walk into our centres, to talk to colleagues, and for them to be able to say ‘You know what? This used to take me 4 hours’, or ‘I was always nervous about approaching my team leader, and now I can do the real basic things’”
“There is great buy-in from all parties and everyone is working with the same dataset so there are fewer disputes and challenges to deal with around data integrity”
QStory is a revelation which helps us understand quickly and easily, what happened and why, what’s happening and how we can optimise the day for a better plan. Day-to-day operations are easier, saving time and money. It helps frontline colleagues take control of their working lives. Easily the best tech innovation during my time in the contact centre.
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