Many of the best known and most customer centric brands are already seeing the benefits of implementing QStory’s Intraday Automation platform. We work closely with our customers to ensure their success – including efficiency, productivity and an engaged and motivated workforce.
We also work hard on our own success by listening to our customers, ensuring our platform evolves to solve today’s and tomorrow’s challenges.
Average shrinkage reduction
Average ROI
Average increase in adherence
We need to evidence 15 hours of FCS approved training per colleague per year. It was a massive challenge to get this done, and in fact we never did, but now QStory handles it.
Dan Nicolls
L&D Manager
The ROI was almost instant, we have been able to reduce our shrinkage as forecasted in the business case, helping our organisation reduce cost and improve efficiency. QStory really did deliver on its promise!
Craig Lee
Former Planning Manager
We are really impressed by your speed of service and how it has changed everything for the better already. It has been a pleasure working with you and we are really looking forward to working with you further.
Sean Abblet
Contact Centre Director
There is great buy-in from all parties and everyone is working with the same dataset so there are fewer disputes and challenges to deal with around data integrity.
Quintin Van De Merwe
WFM Manager
QStory has removed the rigmarole of keying in absence information into our WFM System. The real time analysts are now freed up to tackle real time issues rather than being over consumed with admin tasks.
Craig Lee
Former Planning Manager
Our real time team are now starting to adjust to life as analysts (the job they were employed to do!) rather than just being process administrators for shift swaps and holidays etc…and will be able to add significant analytical insight to the business going forward.
Louise Smith
GM Planning and MI
