White papers

Why are contact centres still failing their agents?

New research: How contact centres can become employers of choice

Contact centres are often plagued by disgruntled and demoralised agents. It’s an industry blighted by absenteeism and high attrition rates. But it doesn’t have to be this way.

Our new whitepaper explores how contact centres can finally become employers of choice, by engaging, empowering and enabling their staff. 

See how leading brands NatWest and Nationwide Building Society are keeping their agents happy, highly skilled and motivated with the help of Intraday Automation. And find out about the rewards they’ve reaped as a result.

“We recognised that we needed to change the relationship between our agents and the business. Previously, everything was very one directional – people were just being told what to do.  Agents are now part of the dialogue.” 

Phil Baker, Customer Experience Lead at NatWest

Get the white paper now

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