Stop relying on flat averages. Discover how QStory Live Shrinkage Forecasting predicts lost time dynamically, optimizing WFM schedules for a better everyday.

At CCA’s Raising the Bar Annual Summit in Manchester, QStory hosted an industry panel on a critical mandate for modern operations: creating true workforce agility.

Earlier this year, QStory & Nationwide Building Society proudly received a Partnership Award at The Forum Awards. We recently caught up with The Forum to discuss key learnings from the awarded project and what’s next for enterprise workforce management.

QStory’s CEO & Co-Founder, Fiona Coleman, had the pleasure of collecting a Frost & Sullivan Best Practice Recognition award whilst attending Frost & Sullivan’s Executive Leadership Banquet in Orlando.

When people talk about workforce scheduling in contact centres, they often assume there is a single “best practice” approach. The truth is simpler: there isn’t.

QStory is delighted to have been awarded the EcoVadis Silver Medal for 2026. This marks our fifth consecutive year receiving an EcoVadis recognition, placing QStory within the top 15% of companies assessed globally.

Read QStory’s 2026 ESG update on emissions reduction, employee wellbeing, ISO27001 renewal, ethical AI governance and responsible growth

On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.

Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.

Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.

Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.

QStory has officially been accredited by the Good Business Charter. The recognition reflects our commitment to doing business the right way.