I recently learnt that Gartner are retiring the term Workforce Optimisation, and it made me consider what the term stands…
Our customers are telling us that what’s needed in call centres is WFM technology that enables flexible working conditions to…
When was the last time contact centre resource planning made a significant leap forward? As an industry, we’ve been “tinkering” around…
QStory Limited today announced SKWeston & Company (SKW) as a global reseller of its suite of award-winning, cloud-based intraday automation…
QStory Limited today announced Vintegrity Partners LLC as a global reseller of their suite of award-winning, cloud-based automation solutions. Vintegrity…
3 things you can do today to make your contact centre fly Sometimes I think, in our industry we make…
It’s a challenging time for our industry, even without trying to work out how we manage our businesses in the…
Request a demo
