Having staff work from home is great for staffing flexibility in a contact centre. There are some challenges to overcome…
I’m seeing signs of people getting used to their new reality, or at least the current version of it; the…
Connected Through Change: Navigating the Challenges of the Remote Call Centre 30th April 2020 | 2.30pm BST Listening to your…
We are in uncharted territory with this ever evolving Coronavirus situation. After our CEO Paddy Coleman made the decision to…
Homeworking is one of those subjects that comes up year after year for contact centre managers. Long seen as a…
Company builds on its long standing commitment to customer success. QStory, the UK’s first Real-Time Automation provider has appointed Tony…
Having spent a few years working with contact centres of varying sizes on their CCaaS platform investment, it was only…
As part of my job, I introduce companies and individuals to our proposition. When I introduce the company QStory, people…
I recently learnt that Gartner are retiring the term Workforce Optimisation and it made me consider what the term stands…
Our customers are telling us that what’s needed in call centres is the technology to enable flexibility working conditions to…
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