Customer Experience

Companies that spend time ensuring their employees are engaged outperform their competition by 147%.¹

We enable well-trained, emotionally prepared, and highly experienced teammates who deliver top-quality customer service.

Find out how you can engage your employees.

Transforming Customer Experiences by Transforming Employee Experiences

Employee Loyalty Fosters Customer Loyalty

We cannot take good care of customers unless we take good care of our employees.

Building trust is the key to employee experience; therefore, we must nurture our employee experience on a foundation of trust—trust in the leadership and the organisation to support their growth and learning

Loyalty is nurtured through recognition and personalisation. Creating a sense of value in the workplace positively impacts retention.

Developing Employees’ Skills

Initiatives focused on learning and development should be personalised for productivity and leadership, skill development, and career-building

A higher skilled employee will also help deliver even better customer experience.

Finding time to develop and train employees is easy with QStory, and it’s done whilst ensuring customer service is not impacted.

Survey Finds 48% of Employees Want Flexible Working

Work–life balance can be non-negotiable for many workers.

A YouGov poll of nearly 2,500 working adults, commissioned by Amazon, revealed that almost half (48%) want more flexibility in their jobs, with better work/life balance the most popular reason (62%).²

Creating flexibility in an employee’s schedule, while maintaining service levels can be a challenge for organisations.