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Articles 02 Aug 2024

QStory Executive Interview with CrmXchange

In a recent conversation with Sheri Greenhaus, Managing Partner of CrmXchange, QStory colleagues shed light on QStory’s innovative approach to…

QSTV, Webinars 31 Jul 2024

What Keeps Contact Centre Leaders Awake?

At QStory, our mission is to create a better everyday life for customer service professionals. By empowering our clients’ agents…

QSTV, Webinars 22 Jul 2024

How AI Will Increase Training Needs for Colleagues

In the rapidly evolving landscape of customer service, AI and automation are revolutionising how we handle routine tasks. These technologies…

QSTV, Webinars 09 Jul 2024

How to Balance the Cost to Serve with Agent Wellbeing

In a world of AI and automation, much more complex demands are being placed on contact centre agents, while at…

QSTV, Webinars 03 Jul 2024

How Technology Is Changing the Financial Services Industry

From driving personalised service to unlocking new levels of operational efficiency, technology has the potential to transform the financial services…

QSTV, Webinars 24 Jun 2024

How to Transform the Colleague Experience

In the first release of our new thought leadership video series, Simon Separghan, Former Managing Director of Customer Experience &…

Articles 18 Jun 2024

QStory Receives Gold Medal for Sustainability from EcoVadis for 2024

QStory is excited to reveal that for the second year in a row we have been awarded a Gold Medal…

QSTV, Webinars 28 May 2024

Partnering with QStory

In the final release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience…

QSTV, Webinars 21 May 2024

AI in the Palm of Your Hand

In the second release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience…

QSTV, Webinars 14 May 2024

Reducing Colleague Attrition with QStory

In the first release of our new series capturing NatWest’s QStory experience, Simon Separghan, Former Managing Director of Customer Experience…

Articles 30 Apr 2024

QStory Recognised Among UK’s Top 500 in UKII Intelligence Report

We are proud to announce that QStory is one of the top 500 innovative companies featured in the UK Innovation…

QSTV, Webinars 27 Oct 2023

Webinar – Presenting Agent Flex, QStory’s ground breaking new feature.

A look at how Agent Flex offers unparalleled flexibility.

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