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How to Balance the Cost to Serve with Agent Wellbeing

In a world of AI and automation, much more complex demands are being placed on contact centre agents, while at the same time organisations want to increase operational efficiencies.

So how do you make sure that your employees have the right training and the right work-life balance that ensures they can give their best every day and continue to do the right thing for your customers, all while driving down costs?

In the third release of our new thought leadership video series, Simon Separghan, former Managing Director of Customer Experience & Contact at NatWest, provides advice on how to balance the cost to serve with agent wellbeing.

To learn more about how QStory supports clients in empowering their agents, contact hello@qstory.ai or request a demo today.

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