Real-time done right

QStory matches your real supply with your real demand, highlighting your threats, and opportunities, and allowing you to take all remediation actions that you need to. Our real-time feeds reforecast your day, and prioritise your customer service goals, maximising your outcomes and enabling you to take opportunities to deliver coaching, training, and one-to-ones in a single step. Real-time adherence management allows you to see what’s happening, and our ‘nudges’ keep your team where you need them to be.

Value add, not volumes of admin

Get your real-time teams back to being analysts, not administrators. QStory brings you all the information you need to make decisions, makes them actionable with a single click, and uses algorithms to automate teammate requests where it’s advantageous to your business. Your team leaders are empowered, and can take on-the-day actions safely without needing to consult with other areas. Your teams can take an instant break when needed without you needing to lift a finger. QStory lets you get ahead of the curve by looking at your complete schedule and allowing you to plan ahead, leaving less to be done in the moment, enabling you to focus on what’s really important, what’s driving demand, and what needs exploration.

250000

NatWest repurposed 250,000 hours in a year.

45 days

Jet2 save 45 days per year through automated reporting

87 %

Jet2 increased the amount of coaching time per agent by 87%