QStory is always on. The hundreds of algorithms continually reforecast based on the latest information.
You can then schedule offline work (such as one-to-ones and regulatory training) during quiet periods, and automatically move agents between queues when demand is high. Shrinkage costs and admin goes down, schedule fit and agent experience goes up.
QStory’s AI continually assesses data, making rapid calculations and automatically rolling out updates–all while keeping other systems up to date.
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