A better outcome for all

A constantly optimised schedule means better options for everyone. For your teams, it means they can swap, move, and change their working times only in ways that enhance your schedule fit. For leaders, it means that you can always be sure that your schedule is never leaving your customer service at risk. For your real-time teams, it means there is less to do ‘on the day’ as opportunities have been realised in advance, as appropriate, meaning that dealing with today is just about managing the unexpected, not coping with things already known.

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Your
Secret Weapon

QStory is always on. The hundreds of algorithms continually reforecast based on the latest information.

You can then schedule offline work (such as one-to-ones and regulatory training) during quiet periods, and automatically move agents between queues when demand is high. Shrinkage costs and admin goes down, schedule fit and agent experience goes up.

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Acting Fast to
Make an Impact

QStory’s AI continually assesses data, making rapid calculations and automatically rolling out updates–all while keeping other systems up to date.