Agents who feel valued, empowered, and have greater autonomy deliver better customer service, have better attendance, and lower attrition. That’s not a secret. QStory’s agent app and desktop allows agents control over their schedules, their holiday and time-off requests, and the ability to report absence or lateness at the tap of a button. This means your managers and leaders always know what’s happening now, and your team members know they can communicate with ease, that every decision is fair and without favouritism.
QStory doesn’t do this without considering your customer service—every change protects your service levels. QStory is able to calculate these opportunities ‘in the moment’, and instantly offer only those times to the teammate that are a net benefit, providing an ‘instant yes’ to the colleague.
The work-life balance it affords me is AMAZING
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