Category: QSTV - Page 2

Articles, Webinars 21 Oct 2024

eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Case studies, QSTV, Webinars 19 Sep 2023

Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

QSTV, Webinars 02 Jun 2023

Webinar – Why QStory is a Game Changer for the Agent Experience

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Case studies, QSTV, Webinars 10 Mar 2022

Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

Video – Finding the sweet spot between automation and control

Video – Supporting the rise of the super agent

Video – How to improve agent wellbeing with self serve instant breaks

Video – How to make contact centres employers of choice

Video – Is there such a thing as a technology silver bullet?

Video – Improve the customer experience, without negatively affecting service levels

Video – All of the insights, none of the number crunching

Video – Wait…don’t I already have IDA with my WFM? Nope!

Video – How to reduce the cost to serve by removing manual tasks

Video – How to know what happened yesterday, without the manual investigations

Video – How to automatically adjust the daily plan for absenteeism

Video – How to mitigate against volatility in your demand and supply