Category: QSTV - Page 4

Articles, Webinars 21 Oct 2024

eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Case studies, QSTV, Webinars 19 Sep 2023

Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

QSTV, Webinars 02 Jun 2023

Webinar – Why QStory is a Game Changer for the Agent Experience

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Case studies, QSTV, Webinars 10 Mar 2022

Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

Why operations teams love QStory

Improving staff wellbeing using QStory

Hybrid working made easy with QStory

Why planning teams love QStory

Technology Showcase on The Forum

An agent perspective from Domestic and General

A director perspective from Domestic and General

How Domestic and General transformed their call centre with Intraday Automation