A Resource Management Platform – Modularised

QStory’s platform sits alongside the traditional WFM platform in a contact centre. It interfaces into the WFM, and can also interface into the ACD, chat systems, LMS, HR platforms and more.

Our platform can be your single optimised resource engagement solution and real-time management solution, or it can be used in a modular fashion for:

Employee Engagement

Optimisation

Real-Time Management

AI has always underpinned QStory’s platform and modular offerings. We have been providing these AI-enabled solutions since 2016, which have delivered and continue to deliver huge savings for our customers and transformative experiences for their colleagues.

Our initial platform of intraday, or real-time, automation has grown. We have responded to our customers’ needs and the new developments launched have been embraced by our users.

QStory integrates with – and enhances – most major WFM systems, ACD’s, CCaaD providers, LMS systems and HR platforms. Our approach is modular, and we are vendor agnostic.