COVID-19 is forcing the contact centre sector to overcome concerns of homeworking – resulting in a hybrid workforce However, implementing…
COVID-19 has changed the way customer service operations in the finance sector work – these changes can create opportunities to…
22nd June 2020 Seb Clarke Trust sits high on the priority list of many large organisations. Leaders talk frequently of…
Remote working has taken off during the pandemic out of necessity, but the benefits mean that it could become standard…
Covid-19 has presented a number of challenges to our industry. In response, most contact centres have tactically implemented homeworking and…
On Friday 20th March, we had already established homeworking for our team at QStory, a global pandemic had been declared,…
In March this year, despite the ominous rumblings of what was to come, I was absolutely over the moon; I…
This evening we were ready to join Louise Smith from Jet2.com and Jet2holidays.com as a finalist in the Resource Planning/Workforce…
Start-up and tech veteran joins QStory at an exciting time in its journey QStory, a leading Real-Time Automation provider has…
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…
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