QStory appoints Ben Drakeford to the business development team
Drakeford joins as Business Development Executive
QStory, a leading Real-Time Automation provider has appointed Ben Drakeford as Business Development Executive. Ben joins from Cortex Intelligent Automation where he held a position in Enterprise Sales helping to transform business operations across numerous sectors.
Ben has a background in marketing, business and technology sales and prior to Cortex worked at Nexmo (now part of Vonage), and joins QStory at a key period as Fiona Coleman, co-founder and COO at QStory explains.
“The last few months have seen increased pressure on contact centres across all market sectors, to adapt to new ways of working and cope with unusual customer demand. We at QStory have seen a demand for systems that simplify these transitions and provide the information and automation that is essential for the operation to adapt and deliver efficiency and performance.
“Our ability to help contact centres manage the challenge of hybrid workforces, whilst still providing the highest levels of customer service at a time where they are under real pressure to deliver timely and accurate advice, is second to none.
“We are delighted to have Ben on board and look forward to seeing his and our own growing success.”
Ben commented: “It is a tremendously exciting time to join the QStory team. The last few months have had such an impact on our lives and for contact centres. “Fortunately, we live in an age when agile technology solutions can rapidly overcome these challenges. “The QStory team is a dynamic and talented group of people who understand the contact centre industry and who are passionate about transforming it. I am excited to become part of the group and to work closely with clients seeking ways to enhance their organisation.
The team has made me feel very welcome and as you might expect for a company at the forefront of remote working solutions, they have created a collaborative and positive atmosphere for everyone to work in,” Drakeford concluded.
You can connect with Ben here.