The contact centre industry is one full of measurement and reporting. One of the main phrases that tends to get…
Let’s get straight to a definition: “Intraday automation is how we make the best use of agents’ time in a…
Sadly, we’ve all heard this before – another report on the long wait times at this time of year when…
Paddy Coleman, our CEO was in the news. He discussed the challenges ahead, and how best to mitigate them 2020…
Independent research: How flexible working is changing contact centres This white paper is based on independent research carried out by…
Published 15 Nov 2020 by Technative.io More flexibility identified by intelligent, automated solutions will improve agents’ finances without pay rises…
Ben Drakeford, one of our Business Development Managers, speaks to a contact centre agent about what really motivates him I…
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