Summing up how technology has supported their #EmployeeEngagement programme Rich writes:
“Accountable freedom is alive and visible for all to see in our contact centre and it is QStory that has enabled this. All whilst continuing legendary service to our members.
“From a colleague perspective we are now engaging with them in a more meaningful way which in turn is providing a better member experience. We have happier employees who are embracing the new technology to its fullest and there is still so much more to come. We truly feel that employee engagement has been taken to the next level with the introduction of QStory into Nationwide.”
“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” Sybil F.
QStory is proud to support Nationwide on their quest to empower their colleagues, providing flexible working, successfully managing remote and office working whilst providing outstanding customer service. And notably, the implementation and rollout of the solution happened during the time of COVID-19.
The award presentation is virtually on 3rd December 2020.
To discover how we can transform your employee engagement, save you money and provide outstanding customer service contact us here.