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    • Workforce Management
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QSTV 13 Dec 2022

Video – Improve the customer experience, without negatively affecting service levels

QSTV 28 Nov 2022

Video – All of the insights, none of the number crunching

Articles 28 Nov 2022

It’s time to engage, enable and empower your contact centre agents

Contact centre agents are often a customer’s first point of interaction with a brand. So, overworked and unhappy staff have…

QSTV 10 Nov 2022

Video – Wait…don’t I already have IDA with my WFM? Nope!

Articles 07 Nov 2022

Why aren’t contact centres keeping their agents happy?

Contact centres have an image problem. With staff turnover often running at double the national average and high levels of…

QSTV 28 Oct 2022

Video – How to reduce the cost to serve by removing manual tasks

C-Cloud supplier
Articles 20 Sep 2022

QStory Becomes A Government G-Cloud 13 Cloud Supplier

We’re delighted to announce that we have become an approved Government Cloud supplier, making it easier for public sector organisations…

Webinars 09 Sep 2022

Why are contact centres still failing their agents?

Articles 25 Jul 2022

How to know what happened yesterday – and why

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

QSTV 25 Jul 2022

Video – How to know what happened yesterday, without the manual investigations

Articles 25 Jul 2022

How to free up your real-time teams by up to 90%

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

White papers 11 Jul 2022

Why are contact centres still failing their agents?

New research: How contact centres can become employers of choice Contact centres are often plagued by disgruntled and demoralised agents….

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