QStory in the News

This page lists the independent recognition, analyst reports, accreditations and media coverage that feature QStory, newest first. Each entry gives the date, the publisher and a link to the source.

QStory is a workforce management platform for contact centres, built intraday-first: forecasting, multi-modal scheduling, real-time management, back office and employee engagement in one cloud-native system. For product detail see the platform pages, and for results see the customer stories.

Awards and analyst recognition

• September 2026 · The ForumPartnership Award 2026, with Nationwide Building SocietyThe Forum recognised the QStory and Nationwide partnership for extending colleague flexibility into parts of the operation where it had not previously been available. Nationwide also records 1,000 fewer hours of lateness a month with QStory.
• July 2026 · Frost & SullivanBest Practice recognition collected at the Executive Leadership Banquet, OrlandoQStory CEO and Co-Founder Fiona Coleman accepted the recognition at Frost & Sullivan’s Executive Leadership Banquet.
• 14 October 2025 · Frost & Sullivan2025 European Enabling Technology Leadership Recognition, workforce managementFrost & Sullivan’s analysts assessed QStory on strategy effectiveness and execution, highlighting the unified platform that brings agent engagement, real-time automation and WFM into one system. Our write-up of the report.
• 2025 · The ForumPartnership Award 2025, with eBayAwarded for the collaboration that delivered radical autonomy and flexibility to eBay teammates. eBay reduced attrition by 25% with the QStory Agent App.
• 2025 · European Contact Centre & Customer Service AwardsHighly Commended, Most Effective Improvement Initiative, with eBayRecognition for the joint QStory and eBay improvement programme.
• 7 September 2021 · Frost & Sullivan2021 Global Product Leadership Award for full-suite intraday automationFrost & Sullivan’s analysis of the global WFM and intraday automation market recognised QStory’s intraday automation for helping contact centres build flexible, hybrid-ready operations. Our announcement.

Media coverage and interviews

• 15 July 2026 · CX FoundationContact centre workforce management providers and their differentiators in 2026An independent round-up of WFM vendors, covering QStory’s multi-modal scheduling engine, Agent Flex and the Work Item Planner for back office work.
• 2 August 2024 · CrmXchangeExecutive interview with CrmXchangeRecorded after CCW Las Vegas 2024, an interview on real-time data, agent empowerment and where workforce management is heading.
• Ongoing · Call Centre HelperQStory articles and case studiesCall Centre Helper keeps a running collection of QStory articles, expert comment and case studies.

Accreditations and certifications

• 30 June 2026 · EcoVadisEcoVadis Silver Medal 2026A fifth consecutive EcoVadis recognition, placing QStory in the top 15% of companies assessed globally.
• 24 March 2026 · Good Business CharterGood Business Charter accreditationAccreditation covering fair pay, fair tax, employee wellbeing, environmental responsibility and prompt payment to suppliers.
• 13 March 2026 · Carbon NeutralCarbon neutral status renewed for a fourth consecutive yearRenewed alongside the published carbon reduction plan and emissions report.
• 1 August 2025 · EcoVadisEcoVadis Silver Medal 2025The fourth consecutive year of EcoVadis recognition for sustainability performance.
• 18 June 2024 · EcoVadisEcoVadis Gold Medal 2024Gold medal for sustainability performance for a second consecutive year.
• 9 May 2023 · EcoVadisEcoVadis Gold Medal 2023QStory’s first EcoVadis Gold medal for sustainability performance.

Company milestones

• 13 May 2026 · QStoryTen years of QStoryThe team gathered in London to mark a decade of QStory.
• 5 June 2026 · QStoryESG Annual Update 2026Annual update on emissions reduction, employee wellbeing, ISO 27001 renewal, ethical AI governance and responsible growth.

Press enquiries

For press enquiries, interview requests and analyst briefings, email hello@qstory.ai. QStory Limited, Office One, 1 Coldbath Square, Farringdon, London EC1R 5HL, United Kingdom.