QStory has continued to grow rapidly with a maintained focus on our ESG and the impact of how we operate. In our latest ESG update, we share how we are reducing our environmental impact, supporting employee wellbeing, strengthening governance, whilst preparing for sustainable long-term growth.
At a glance
- 100% corporate emissions offset.
- ISO27001 renewed for 2026–2029.
- Private health insurance introduced for all employees.
What changed this year
- Expanded employee wellbeing support.
- Strengthened governance and AI oversight.
- Improved emissions tracking and reporting.
- Continued progress toward responsible growth.
A year of measurable progress
Over the past financial year, QStory has taken meaningful steps to improve how we measure and manage our environmental, social and governance performance. As a remote-first software company providing our complete WFM platform to front office, back office, and branch enterprise contact centre teams across the UK, US, South Africa and more, we recognise that sustainable growth depends on more than business performance alone.
This year, we improved emissions tracking, updated our climate action planning, and continued to offset 100% of our corporate emissions through a verified Gold Standard climate fund. We also strengthened the way we collect and monitor Scope 3 data, which gives us a clearer view of the areas where we can reduce our footprint as we scale.
Reducing environmental impact
Our remote operating model means QStory has no direct Scope 1 or Scope 2 emissions from offices or physical sites. That gives us a strong foundation, but it does not remove the need to act on the emissions we do influence, especially business travel, home-working energy use and cloud services.
This year, we improved our reporting and set clearer reduction targets for the years ahead. We also rolled out our Environmental Policy across the business and updated our Climate Action & Mitigation Plan with management. Looking ahead, we are focused on decoupling growth from emissions through smarter travel habits, virtual-first working practices and better employee awareness.
Supporting our people
We believe that a strong workplace culture is essential to delivering great service for our customers. That is why we invested further in employee wellbeing, learning and development this year.
All employees now have access to Private Health Insurance, including mental health support, and we introduced a new Wellbeing in the Workplace policy alongside training for the team. We also delivered company-wide training on Equality in the Workplace and launched an Integrity Playbook covering ethical conduct, anti-bribery, whistleblowing and fraud awareness.
We have also continued to improve our people systems through a new HRIS platform, helping us better manage performance, training and employee development.
Strengthening governance and trust
As QStory grows, governance becomes even more important. This year, we renewed our ISO27001 certification for 2026 to 2029, reinforcing our commitment to secure data management and information protection.
We also introduced a formal AI policy to support responsible innovation and ensure our use of AI remains ethical, transparent and well governed. In addition, we completed a new materiality assessment with input from our leadership team, helping us focus on the ESG issues that matter most to our business and stakeholders.
Across the year, we maintained a strong record with zero whistleblowing reports, zero data breaches, zero ethics complaints and zero fraud instances.
Responsible growth matters
For our customers, partners and future employees, this ESG update reflects what QStory stands for: a business that wants to grow in the right way and continue to make every day better. That means building secure, reliable software, supporting our people, and making decisions that protect the long-term interests of our clients and our wider community.
We know that responsible growth is not a one-time achievement. It is a continuous process of improving, measuring and acting with purpose.