QStory Logo
  • About QStory
  • Product
    • Back-Office
    • Scheduling
    • Employee Engagement
    • Optimisation
    • Real-Time Management
  • Solutions
    • Empowering Teams
    • Transforming Customer Experiences
    • Reducing Shrinkage
    • Integrating Front-Line and Back-Office Teams
    • Achieving Compliance
  • Customers
  • Resources
  • Request demo
All ArticlesCase studiesQSTVWebinarsWhite papers
Articles 21 Feb 2023

It’s Official – QStory Is Carbon Neutral

At QStory, we’re committed to powering a better everyday – a level of dedication that extends far beyond the contact…

Articles 28 Nov 2022

It’s time to engage, enable and empower your contact centre agents

Contact centre agents are often a customer’s first point of interaction with a brand. So, overworked and unhappy staff have…

Articles 07 Nov 2022

Why aren’t contact centres keeping their agents happy?

Contact centres have an image problem. With staff turnover often running at double the national average and high levels of…

C-Cloud supplier
Articles 20 Sep 2022

QStory Becomes A Government G-Cloud 13 Cloud Supplier

We’re delighted to announce that we have become an approved Government Cloud supplier, making it easier for public sector organisations…

Articles 25 Jul 2022

How to know what happened yesterday – and why

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

Articles 25 Jul 2022

How to free up your real-time teams by up to 90%

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

Articles 07 Jul 2022

How to get an accurate view of the on-the-day plan in your contact centre

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Articles 20 Jun 2022

How to mitigate against volatility in your contact centre  

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

Boosting agent engagement
Articles 30 May 2022

How to boost agent engagement and wellbeing whilst improving your productivity

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Articles 09 May 2022

How to automatically manage TOIL and time owed balances

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Articles 21 Apr 2022

How to book coaching and 1-2-1’s for your agents without impacting the customer

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre. In this second…

Articles 07 Apr 2022

How to reinvest idle agent time into valuable offline activities

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre! In this first…

Previous Page
1 2 3 4 5 6 7
Next page

Want to Know More?

Articles 13 May 2025
Bringing the Back-Office to Front of Mind: Achieving Visibility and Flexibility with QStory

David Preece, Principal Solutions Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his…

Articles 16 Apr 2025
Smarter Schedules, Stronger Employee Engagement

Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?

White papers 26 Feb 2025
New Research: Agent Engagement and Empowerment

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

Articles, Webinars 21 Oct 2024
eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

QSTV, Webinars 14 Oct 2024
Empowering Teammates: How eBay plans for experience to deliver customer success

In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy and flexibility.

Case studies, QSTV, Webinars 19 Sep 2023
Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

Case studies, QSTV, Webinars 10 Mar 2022
Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

About QStory

Our mission is to create a better everyday life for customer service professionals by helping them to work in a happier, more engaging and productive environment.

Company

About Us

Resources

Articles

Case Studies

Webinars

White Papers

QStory TV

Contact Us

hello@qstory.ai

Fieldfisher, Riverbank House, 2 Swan Lane, London, EC4R 3TT

LinkedInFacebookX

© Copyright 2025 qstory.ai All rights reserved.

Privacy Policy. Cookie settings. Modern Slavery and Human Trafficking Statement. Supplier Code of Conduct. Carbon Reduction Plan.

Request a demo