On Wednesday, 13th May 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.

Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.

Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.

Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.

David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…

Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.

QStory has earned Frost & Sullivan’s 2025 Europe Enabling Technology Leadership Recognition for our strong performance in the workforce management (WFM) industry.

At this year’s SWPP Annual Conference, a consistent theme emerged: the urgent need to evolve from legacy scheduling practices and to empower agents to achieve their best work.

Barry Jones, Product Director at QStory, shares his thoughts on what a truly agile, AI-enabled service operation looks like.

David Preece, Principal Solutions Consultant at QStory shares his thoughts on solving the back-office challenge.

Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…