It’s Official – QStory Is Carbon Neutral

At QStory, we’re committed to powering a better everyday – a level of dedication that extends far beyond the contact centre. That’s why we’ve partnered with Carbon Neutral Britain to calculate and measure our carbon footprint. With their help, we’ve devised a strong decarbonisation strategy that ensures we’re removing as much CO2 from the atmosphere as we’re producing.

What it means for us

There are core factors that we focus on as a business – things like following a clear vision, building a strong company culture, and delivering unique value. Then, there are environmental, social and governance factors that we believe are central to powering a better day. We believe that implementing meaningful climate policies is not only the right thing to do, but one of our duties.

What it means for the planet 

Carbon Neutral Britain has already begun to walk back some of the impact of the world’s carbon footprint by leading several reforestation and woodland management projects. QStory is personally supporting their creation of new native woodland in the Yorkshire Dales, restoring ecosystems by planting more broadleaf trees. Further from home, Carbon Neutral Britain has also helped protect the remaining patches of native vegetation in Nicaragua to preserve habitats and mitigate the effects of greenhouse gas emissions. They’ve also completed similar reforestation programmes in Uruguay and South West Australia in addition to developing a hydroelectric energy source in the Andes Mountains.


What it means for you 

As the industry leader in Intraday Automation, QStory is all about reducing waste. Though this is primarily in the contact centre (for instance, we’ve helped clients reduce shrinkage, manual processes, and excessive idle time), it also applies to the way we do business as a whole. Going forward, we’ll be striving to make our operations even more sustainable – so when you partner with us, you know that you’re contributing to the fight against climate change.


QStory CFOO Wayne Thornhill comments: “Actions speak louder than words. That’s why it was important for the team at QStory to go one step further in our commitment to tackling climate change. By making our pledge with Carbon Neutral Britain, we can be confident we’re making a tangible difference – and give our clients peace of mind that we’re a responsible and ethical partner. We hope our efforts inspire other companies to do the same.”

Reach your better everyday

To find out more about our carbon neutral certification and the environmental action we’re taking, get in touch. And to see how our unique AI platform can transform your contact centre, book a demo today.


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