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Agent
Articles 20 Jul 2020

Don’t imprison your agents!

Instead….establish a culture of employee engagement | Seb Clarke at QStory I am at an age when suddenly life has…

Travel Bookings
Articles 07 Jul 2020

Travel | Bookings on the up

As the travel industry sees a bright light at the end of the COVID-19 tunnel, now more than ever the…

Insurance contact centres
Articles 06 Jul 2020

Transformation in Insurance

COVID-19 has changed the way customer service operations in the insurance sector work; these changes have created an opportunity to…

finance
Articles 24 Jun 2020

COVID-19 & Finance Sector

COVID-19 has changed the way customer service operations in the finance sector work – these changes can create opportunities to…

Customer Promises
Articles 19 Jun 2020

Customer trust is built by delivering on promises

22nd June 2020 Seb Clarke Trust sits high on the priority list of many large organisations. Leaders talk frequently of…

Articles 10 Jun 2020

Could Remote Working Point a Way Forward for the Travel Industry?

Remote working has taken off during the pandemic out of necessity, but the benefits mean that it could become standard…

Capacity Planning
Articles 27 May 2020

Dynamic Capacity Planning in a Covid World

Covid-19 has presented a number of challenges to our industry. In response, most contact centres have tactically implemented homeworking and…

Articles 19 May 2020

In 7 weeks the contact centre industry established a “new normal”

On Friday 20th March, we had already established homeworking for our team at QStory, a global pandemic had been declared,…

Covid-19
Articles 14 May 2020

My First Month On The Job; Call Centres, Coronavirus & QStory

In March this year, despite the ominous rumblings of what was to come, I was absolutely over the moon; I…

CCMA
Articles 12 May 2020

Congratulations to Louise Smith from Jet2.com and Jet2holidays.com

This evening we were ready to join Louise Smith from Jet2.com and Jet2holidays.com as a finalist in the Resource Planning/Workforce…

Articles 23 Apr 2020

Press Release: QStory appoints David O’Reilly to board as Non-Executive Director

Start-up and tech veteran joins QStory at an exciting time in its journey QStory, a leading Real-Time Automation provider has…

White papers 21 Apr 2020

Inner Circle Guide to Contact Centre Remote Working Solutions

Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…

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