As customer experience continues to rise, in spite of COVID-19, the financial sector cannot rest on its laurels The latest…
Instead….establish a culture of employee engagement | Seb Clarke at QStory I am at an age when suddenly life has…
As the travel industry sees a bright light at the end of the COVID-19 tunnel, now more than ever the…
COVID-19 has changed the way customer service operations in the insurance sector work; these changes have created an opportunity to…
COVID-19 has changed the way customer service operations in the finance sector work – these changes can create opportunities to…
22nd June 2020 Seb Clarke Trust sits high on the priority list of many large organisations. Leaders talk frequently of…
Remote working has taken off during the pandemic out of necessity, but the benefits mean that it could become standard…
Covid-19 has presented a number of challenges to our industry. In response, most contact centres have tactically implemented homeworking and…
On Friday 20th March, we had already established homeworking for our team at QStory, a global pandemic had been declared,…
In March this year, despite the ominous rumblings of what was to come, I was absolutely over the moon; I…
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