I recently learnt that Gartner are retiring the term Workforce Optimisation and it made me consider what the term stands…
Our customers are telling us that what’s needed in call centres is the technology to enable flexibility working conditions to…
When was the last time contact centre resource planning made a significant leap forward? As an industry we’ve been “tinkering” around…
FOR IMMEDIATE RELEASE: June 7th, 2019 Guildford, UK QStory Limited today announced SKWeston & Company (SKW) as a global reseller…
QStory Limited today announced Vintegrity Partners LLC as a global reseller of their suite of award winning, cloud-based Intraday Automation…
3 things you can do today to make your contact centre fly Sometimes I think, in our industry we…
It’s a challenging time for our industry, even without trying to work out how we manage our businesses in the…
The 5 must-have technologies for effective WEM – discover how they will engage your agents and empower your real-time teamWEM…
Contact Centres employ real-time teams to manually manage their daily activities reacting to the events as the day unfolds. Proactive…
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