Covid-19 has presented a number of challenges to our industry. In response, most contact centres have tactically implemented homeworking and…

On Friday 20th March, we had already established homeworking for our team at QStory, a global pandemic had been declared,…

In March this year, despite the ominous rumblings of what was to come, I was absolutely over the moon; I…

This evening we were ready to join Louise Smith from Jet2.com and Jet2holidays.com as a finalist in the Resource Planning/Workforce…

Start-up and tech veteran joins QStory at an exciting time in its journey QStory, a leading Real-Time Automation provider has…

Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…

Having staff work from home is great for staffing flexibility in a contact centre. There are some challenges to overcome…

I’m seeing signs of people getting used to their new reality, or at least the current version of it; the…

Connected Through Change: Navigating the Challenges of the Remote Call Centre 30th April 2020 | 2.30pm BST Listening to your…

We are in uncharted territory with this ever evolving Coronavirus situation. After our CEO Paddy Coleman made the decision to…

Homeworking is one of those subjects that comes up year after year for contact centre managers. Long seen as a…

Company builds on its long standing commitment to customer success. QStory, the UK’s first Real-Time Automation provider has appointed Tony…