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All ArticlesCase studiesQSTVWebinarsWhite papers
QSTV 06 Jun 2022

Video – How to free up your real-time teams by 90%

Contact Centre Planning Advice
QSTV 30 May 2022

Dear Dave Live – utilising idle time, automating agent requests and much more

QSTV 19 May 2022

Video – How to boost agent wellbeing whilst improving productivity

QSTV 09 May 2022

Video – How to automatically Manage TOIL and Time Owed Balances

QSTV 21 Apr 2022

Video – How to book staff training without disrupting service levels

QSTV 07 Apr 2022

Video – How to utilise idle time without risking service levels

Case studies, QSTV, Webinars 10 Mar 2022

Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

QSTV, Webinars 07 Oct 2021

Webinar – How your business can fight back against volatile demand

QSTV 27 Aug 2021

Why agents love QStory

QSTV 27 Aug 2021

Data visualisation made easy with QStory

QSTV 27 Aug 2021

Why team leaders love QStory

QSTV 27 Aug 2021

Why business leaders use QStory

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Articles 13 May 2025
Bringing the Back-Office to Front of Mind: Achieving Visibility and Flexibility with QStory

David Preece, Principal Solutions Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his…

Articles 16 Apr 2025
Smarter Schedules, Stronger Employee Engagement

Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?

White papers 26 Feb 2025
New Research: Agent Engagement and Empowerment

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

Articles, Webinars 21 Oct 2024
eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

QSTV, Webinars 14 Oct 2024
Empowering Teammates: How eBay plans for experience to deliver customer success

In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy and flexibility.

Case studies, QSTV, Webinars 19 Sep 2023
Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

Case studies, QSTV, Webinars 10 Mar 2022
Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

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