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Articles 06 Dec 2021

How We’re Protecting You With The Cyber Essentials Scheme

We’re delighted to announce that QStory is now accredited with the UK National Cyber Security Centre’s (NCSC) government-backed scheme. It’s…

Articles 06 Dec 2021

We’re now ISO/IEC 27001 accredited

At QStory, we know that your data is everything. That’s why we go above and beyond to help ensure it’s…

Articles 19 Nov 2021

QStory – Proud to be a winner of Deloitte’s UK Technology Fast 50

We are delighted to be included as one of the fastest growing technology companies in 2021 in the Deloitte UK…

Articles 01 Nov 2021

Improving Agent Engagement and Wellbeing

Employees are leaving their companies in great numbers. According to a BBC report, 41 percent of workers are considering quitting or changing…

Articles 02 Sep 2021

QStory awarded Frost & Sullivan’s Best Practices Global Product Leadership Award

We are delighted that leading international industry analyst firm, Frost and Sullivan, has awarded QStory as the ‘Best Practice Product…

Articles 26 Aug 2021

A natural evolution… software and automation replaces what people can’t do

In our industry there has been massive investment over the past 10-12 years by companies to improve their real-time planning…

Articles 14 May 2021

What is adherence?

“Adherence” is another term, like “Shrinkage” that is thrown around the contact centre industry a great deal. It is held…

Articles 06 May 2021

Winners! Real Time Automation category of The Forum awards

QStory and Domestic & General win Supplier & Client Partnership category at the Forum Awards QStory is delighted to announce…

Articles 19 Apr 2021

What is shrinkage?

The contact centre industry is one full of measurement and reporting. One of the main phrases that tends to get…

Articles 26 Feb 2021

What is Intraday Automation?

Let’s get straight to a definition: “Intraday automation is how we make the best use of agents’ time in a…

Articles 02 Feb 2021

Will HMRC’s new DG embrace new tools available to support staff to cope with their annual demand surge?

Sadly, we’ve all heard this before – another report on the long wait times at this time of year when…

Articles 23 Dec 2020

Agility The Superpower For Contact Centres In 2021

Paddy Coleman, our CEO was in the news. He discussed the challenges ahead, and how best to mitigate them 2020…

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White papers 26 Feb 2025
New Research: Agent Engagement and Empowerment

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

Articles, Webinars 21 Oct 2024
eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Case studies, QSTV, Webinars 19 Sep 2023
Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

QSTV, Webinars 02 Jun 2023
Webinar – Why QStory is a Game Changer for the Agent Experience

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Case studies, QSTV, Webinars 10 Mar 2022
Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

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