When it comes to call centre planning, productivity and agent engagement are top priorities. For many firms, however, there are…
We’re delighted to announce that QStory is now accredited with the UK National Cyber Security Centre’s (NCSC) government-backed scheme. It’s…
At QStory, we know that your data is everything. That’s why we go above and beyond to help ensure it’s…
We are delighted to be included as one of the fastest growing technology companies in 2021 in the Deloitte UK…
Employees are leaving their companies in great numbers. According to a BBC report, 41 percent of workers are considering quitting or changing…
We are delighted that leading international industry analyst firm, Frost and Sullivan, has awarded QStory as the ‘Best Practice Product…
In our industry there has been massive investment over the past 10-12 years by companies to improve their real-time planning…
“Adherence” is another term, like “Shrinkage” that is thrown around the contact centre industry a great deal. It is held…
QStory and Domestic & General win Supplier & Client Partnership category at the Forum Awards QStory is delighted to announce…
The contact centre industry is one full of measurement and reporting. One of the main phrases that tends to get…
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