What if you didn’t have to choose between operational performance, customer satisfaction, and employee experience? QStory was built to end this compromise with a new foundation for running your entire operation.
Give your team genuine autonomy over their schedules with radical, service-level safe flexibility, empowering them to bring more energy and empathy to every customer interaction.
Lower your overall cost to serve by identifying and repurposing idle capacity for offline activities to better manage planned shrinkage and reduce costly overstaffing.
Turn underused capacity into consistent coaching, development and training opportunities that empower your team to elevate every customer interaction.
Jet2 increased the amount of coaching time per agent by 87%
NatWest repurposed 400,000 hours in a year
QStory’s Agent App contributed to a 25% reduction in attrition at eBay
Working with QStory has enabled greater flexibility for our contact centre teams, giving Team Leaders and Agents autonomy across their day.
The time saved since QStory was introduced is phenomenal, and the support is second to none.
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