Setting all of your teams up for success so that they are empowered to deliver the best service they can for your customers.

Close the gap between front-line and back-office teams by creating the right level of focus and attention on what’s most important. Performance and productivity management, scheduling to meet demand or prioritising and delivering the right work, to the right people at the right time.

QStory enhances your administrative and asynchronous teams too by helping you focus on what’s important to them and your customers. Creating a schedule that meets real customer demand and agent needs strikes the right balance for everyone.