Integrating Frontline and Back Office Teams

Eliminate workforce silos, elevate performance

Close the gap between front-line and back-office operations by creating the right level of focus and attention on what’s most important. Whether it’s managing performance, scheduling to match demand, or making sure the right work gets to the right people at the right time – QStory gives you the tools to drive efficiency, productivity, and better customer outcomes across your entire operation.

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Support for every team

It’s not just your customer-facing teams that benefit. QStory brings the same clarity and control to your admin and asynchronous teams too, helping you to focus on what’s important to them and your customers. Creating a schedule that meets real customer demand and agent needs – striking the right balance for everyone.