Agents get instant responses to requests based on the predicted impact to service levels.
And the cool bit – your other systems, like WFM and HR platform, all reflect the change.
QStory means you effectively carry out training and coaching for free, by automatically scheduling it in available time.
QStory gives agents control.
They can easily make themselves available for overtime, automatically bank time owed, and flag when they’re running late – all from the app.
We’ve managed to remove the ‘planning say no’ label.
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