More Engaged Agents

QStory gives radical flexibility to your people and greater control over their working patterns.

And with more opportunities for training and coaching to boot, you can finally be the place where agents want to work.

Release Your People’s Potential

Ownership for Them,
Less Admin for You

Agents get instant responses to requests based on the predicted impact to service levels.

And the cool bit – your other systems, like WFM and HR platform, all reflect the change.

Build a Team
of Superagents

QStory means you effectively carry out training and coaching for free, by automatically scheduling it in available time.

Power to
Your People

QStory gives agents control.

They can easily make themselves available for overtime, automatically bank time owed, and flag when they’re running late – all from the app.

We’ve managed to remove the ‘planning say no’ label.

Planning Manager
Nationwide Building Society
Increased E-NPS
Reduced attrition