QStory has removed the rigmarole of keying in absence information into our WFM System. The real time analysts are now freed up to tackle real time issues rather than being over consumed with admin tasks.

Craig Lee
Former Planning Manager
Every contact centre has the best intentions to create time for mandatory training, compliance training, product updates, soft-skills development and regularly coaching. But when service levels are squeezed, these off-phone activities are usually the first to get reassigned.
Every contact centre has the best intentions to create time for mandatory training, compliance training, product updates, soft-skills development and regularly coaching. But when service levels are squeezed, these off-phone activities are usually the first to get reassigned.
QStory has removed the rigmarole of keying in absence information into our WFM System. The real time analysts are now freed up to tackle real time issues rather than being over consumed with admin tasks.
Craig Lee
Former Planning Manager