Modular Workforce Optimisation Platform

QStory is a complete WFM platform that eliminates the trade-offs between operational efficiency, customer service, and employee experience. Our AI-driven solution transforms operations across the frontline, back office, in field and branches – unlocking smarter, more agile performance, without compromise.

Forecasting

Predict your resource needs across all channels, with an easy-to-use, fully-integrated forecasting module, connecting seamlessly with your scheduling and other WFM tools.
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Scheduling

Create fully optimised schedules and shift patterns that successfully meet the competing needs of your operations, your teams, and your customers across every channel you support.
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Schedule Optimisation

Turn unproductive idle time into valuable activities like training and one-to-ones, while proactively mitigating threats to keep your SLAs on track.
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Real-Time Management

Manage your intraday by matching real supply to real demand, automating remediation actions and using real-time adherence nudges to keep your teams on track.
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Employee Engagement

Reduce costly attrition and improve E-NPS scores by giving your team the flexibility and autonomy they need to provide exceptional customer care.
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Back Office

Gain complete control over your back office operations with real-time visibility, scheduling optimisation and intelligent work item management that prioritises tasks to reduce unnecessary frontline contact.
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