Bringing the back office to front of mind

You’re using WFM for your front-line teams, so why aren’t you using proper forecasting, scheduling and real-time optimisation in your back-office functions? With QStory, you can.

Productivity reporting and performance optimisation can boost morale and allow operational leadership to fine tune their teams and concentrate on the metrics that drive the right results and behaviours.

 

Flexibility works both ways

Not only do your teams become empowered through QStory’s Employee Engagement module; but by bridging the divide between front-line teams and back-office colleagues, you can all benefit from the flexibility and fungibility of resources that this offers. A short gap in schedules or a dip in actual demand can be automatically turned into an opportunity to clear some of that backlog, or prioritise some of those high-value emails, without risking your service levels.

Unlock the full potential of your back-office teams and experience the difference QStory can make. Request your demo or speak to our team to discuss features, benefits and price plans.