Hybrid workforce

Contact centres need to have the same connectivity to their teams and visibility of their performance whether they are in the office or working remotely, or both. QStory facilitates this…and more.

Tell me more

Hybrid workforce

Contact centres need to have the same connectivity to their teams and visibility of their performance whether they are in the office or working remotely, or both. QStory facilitates this…and more.

Tell me more

Reliably connected, anywhere

Our cloud-based technology easily connects all company locations. Whether at different office sites or remotely working from home, the smartphone app gives staff full access to all of their information.

Complete visibility on the go

Operations managers and team leaders also have full visibility of all their queues’ KPIs and their teams’ performances and management tools.

Even easier social distancing

The planning team is able to schedule staff to the office buildings, ensuring agents who aren’t able to or don’t want to work from home are safely distanced from their colleagues. QStory does the hard work on managing the capacity.

I love how I can now find out what shift I am on from home if I have forgotten. It’s also really easy to swap shifts wherever I am with my colleagues and not have to annoy my manager for approval. Break and lunch reminders are also great…