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Agent Flex
Articles 19 Sep 2023

Agent Empowerment Takes Centre Stage With QStory’s Agent Flex Software

In a groundbreaking stride towards enhancing the agent experience and transforming scheduling practices within contact centres, QStory proudly unveils Agent…

Articles 19 Sep 2023

Resilient Operations partner with QStory to help accelerate agent first workforce planning

QStory has signed a partnership agreement with Resident Operations to enable the optimisation of workforce performance in ways that not…

QSTV, Webinars 02 Jun 2023

Webinar – Why QStory is a Game Changer for the Agent Experience

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Articles 09 May 2023

QStory Receives Gold Medal for Sustainability from EcoVadis

EcoVadis is one of the world’s most comprehensive corporate sustainability rating tools – covering over 200 industries, 175 countries, and…

Articles 21 Feb 2023

It’s Official – QStory Is Carbon Neutral

At QStory, we’re committed to powering a better everyday – a level of dedication that extends far beyond the contact…

QSTV 03 Jan 2023

Video – Finding the sweet spot between automation and control

QSTV 03 Jan 2023

Video – Supporting the rise of the super agent

QSTV 13 Dec 2022

Video – How to improve agent wellbeing with self serve instant breaks

QSTV 13 Dec 2022

Video – How to make contact centres employers of choice

QSTV 13 Dec 2022

Video – Is there such a thing as a technology silver bullet?

QSTV 13 Dec 2022

Video – Improve the customer experience, without negatively affecting service levels

QSTV 28 Nov 2022

Video – All of the insights, none of the number crunching

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