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Articles 21 Feb 2023

It’s Official – QStory Is Carbon Neutral

At QStory, we’re committed to powering a better everyday – a level of dedication that extends far beyond the contact…

QSTV 03 Jan 2023

Video – Finding the sweet spot between automation and control

QSTV 03 Jan 2023

Video – Supporting the rise of the super agent

QSTV 13 Dec 2022

Video – How to improve agent wellbeing with self serve instant breaks

QSTV 13 Dec 2022

Video – How to make contact centres employers of choice

QSTV 13 Dec 2022

Video – Is there such a thing as a technology silver bullet?

QSTV 13 Dec 2022

Video – Improve the customer experience, without negatively affecting service levels

QSTV 28 Nov 2022

Video – All of the insights, none of the number crunching

Articles 28 Nov 2022

It’s time to engage, enable and empower your contact centre agents

Contact centre agents are often a customer’s first point of interaction with a brand. So, overworked and unhappy staff have…

QSTV 10 Nov 2022

Video – Wait…don’t I already have IDA with my WFM? Nope!

Articles 07 Nov 2022

Why aren’t contact centres keeping their agents happy?

Contact centres have an image problem. With staff turnover often running at double the national average and high levels of…

QSTV 28 Oct 2022

Video – How to reduce the cost to serve by removing manual tasks

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