Category: QSTV - Page 2

White papers 26 Feb 2025

New Research: Agent Engagement and Empowerment

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

Articles, Webinars 21 Oct 2024

eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Case studies, QSTV, Webinars 19 Sep 2023

Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

QSTV, Webinars 02 Jun 2023

Webinar – Why QStory is a Game Changer for the Agent Experience

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Case studies, QSTV, Webinars 10 Mar 2022

Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

Video – Finding the sweet spot between automation and control

Video – Supporting the rise of the super agent

Video – How to improve agent wellbeing with self serve instant breaks

Video – How to make contact centres employers of choice

Video – Is there such a thing as a technology silver bullet?

Video – Improve the customer experience, without negatively affecting service levels

Video – All of the insights, none of the number crunching

Video – Wait…don’t I already have IDA with my WFM? Nope!

Video – How to reduce the cost to serve by removing manual tasks

Video – How to know what happened yesterday, without the manual investigations

Video – How to automatically adjust the daily plan for absenteeism

Video – How to mitigate against volatility in your demand and supply