We are delighted to be included as one of the fastest growing technology companies in 2021 in the Deloitte UK Fast 50 awards. In their 24th year, the awards, sponsored by Barclays and Oracle Netsuite, are “all about growth driven by leading intellectual property and is a celebration of innovation and entrepreneurship”. This is recognition of QStory’s Founder and CEO Paddy Coleman’s vision to create a better everyday life for customer service professionals, by helping contact centres to become happier, more engaging and productive places to work.
“We are creating phenomenal change in our customers’ organisations” says Paddy, “Employees’ lives are being transformed, we’re improving productivity and enabling significant efficiencies without compromising the service that our clients are providing to their customers. We’ve created a technology that is a revolution in our industry and we are just in the early stages of expansion. We are the pioneers of Intraday Automation.”
Growth has come from the acquisition of new customers primarily in the banking, insurance and travel sectors, and subsequent growth within existing accounts, according to Marketing Director, Nick Ashmore.
Nick explains: “Once we implement our software into an organisation, employees experience a more engaging work environment which enhances their well-being and their work life balance. What’s really gratifying, is that when other departments see the results we’re delivering, they’re keen to access QStory too. Our clients experience a remarkable return on investment within months of implementation alongside far greater employee engagement, so it becomes a ‘no-brainer’ for organisations to roll out QStory to as many areas as possible.”
“With QStory,’’ says Paddy, “Contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results. There is huge potential globally for our technology, and the Deloitte’s Fast 50 ranking endorses our great market fit, highlights just how far we have grown in the industry and how much further we can go.”
Duncan Down, lead partner for the Deloitte UK Technology Fast 50 programme, said: “The extraordinary growth of this year’s Fast 50 represents the remarkable tenacity of the UK’s technology industry. Deloitte’s 2021 Fast 50 awards are a clear demonstration of the wealth of talent, creativity, and entrepreneurship in the UK’s technology industry today.