When you use available time for offline activities, you reduce overstaffing – lowering your shrinkage and cost to serve.
You have more idle time than you think. Put it to good use with additional, auto-scheduled coaching and development sessions.
Release teams from manual approvals by automatically and instantly accepting agent requests that don’t impact service levels.
Using pockets of hidden capacity for training and one-to-ones makes your people better skilled and more fulfilled – at no extra cost.
And radical flexibility really is possible when you know service levels are protected. Agents easily request schedule changes from the QStory app and receive an instant response.
NatWest repurposed 250,000 hours in a year.
Jet2 save 45 days per year through automated reporting
Jet2 increased the amount of coaching time per agent by 87%
We wanted to give our people more authority and more autonomy to help them adapt the work that they do around their personal lives.
The time saved since QStory was introduced is phenomenal, and the support is next to none.
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