Unlock
Value in Your Contact CentreYour People’s PotentialNew Levels of PerformanceHidden CapacityCost SavingsImproved Customer Experience

What if you could react to events as they happen – meeting service levels without having to overstaff, putting hidden capacity to good use, and automating every schedule update? Well with QStory, you can.

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Turn Available Time into Productive Time

Using up-to-the-minute supply and demand information, QStory’s technology instantly and automatically adapts your schedule – using hidden capacity for offline activities and moving agents between queues when it’s busy.

Boost Your Bottom Line

When you use available time for offline activities, you reduce overstaffing – lowering your shrinkage and cost to serve.

Carry Out Training for Free

You have more idle time than you think. Put it to good use with additional, auto-scheduled coaching and development sessions.

More Time for What Matters

Release teams from manual approvals by automatically and instantly accepting agent requests that don’t impact service levels.

Happier, More Productive Agents

Using pockets of hidden capacity for training and one-to-ones makes your people better skilled and more fulfilled – at no extra cost.

And radical flexibility really is possible when you know service levels are protected. Agents easily request schedule changes from the QStory app and receive an instant response.

Improve your E-NPS

Reduce agent attrition

Minimise absence and lateness

250000

NatWest repurposed 250,000 hours in a year.

45 days

Jet2 save 45 days per year through automated reporting

87 %

Jet2 increased the amount of coaching time per agent by 87%