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So, you created the perfect plan.

Now what?

Balancing call centre availability with demand is tough. Your Workforce Management (WFM) system makes staff available. QStory’s Intraday Automation platform makes sure they are happy and productive.

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Proud to be trusted by leading firms

Improve productivity

No plan survives 9am. QStory is the missing link between an efficient schedule and a productive reality. Do you want a step-change in the productivity of your operation, one not seen since you first implemented Workforce Management (WFM)?

Automate complexity

Demand spikes, holiday requests, sickness and training – your team sees thousands of change requests per week. Intraday management might be potentially plausible with your existing systems. But don’t you want it to be normal?

Empower your workforce

Agents can self serve, updating their availability, requesting time off, measuring performance, and much more via our iPhone and Android app. Do you want to reduce admin, remove lengthy approvals and increase agent motivation?

2.3%

Average shrinkage reduction

2.6x

Average ROI

7%

Average increase in adherence

Want to know more?

    Case studies

    Domestic and General case study

    Domestic and General The UK’s leading specialist warranty provider for over 100 years, covering kitchen appliances, boilers…
    White papers

    Will I stay or will I go?

    Independent research: How flexible working is changing contact centres This white paper is based on independent research…
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