What if you could react to events as they happen – meeting service levels without having to overstaff, putting hidden capacity to good use, and automating every schedule update? Well with QStory, you can.
When you use available time for offline activities, you reduce overstaffing – lowering your shrinkage and cost to serve.
You have more idle time than you think. Put it to good use with additional, auto-scheduled coaching and development sessions.
Release teams from manual approvals by automatically and instantly accepting agent requests that don’t impact service levels.
Using pockets of hidden capacity for training and one-to-ones makes your people better skilled and more fulfilled – at no extra cost.
And radical flexibility really is possible when you know service levels are protected. Agents easily request schedule changes from the QStory app and receive an instant response.
NatWest repurposed 250,000 hours in a year.
Jet2 save 45 days per year through automated reporting
Jet2 increased the amount of coaching time per agent by 87%
Working with QStory has enabled greater flexibility for our contact centre teams, giving Team Leaders and Agents autonomy across their day.
The time saved since QStory was introduced is phenomenal, and the support is second to none.
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