Employee Engagement

Employees demand flexibility in their jobs and care and ethical leadership from their employer. The key to this new landscape is adaptability, agility, and a forward-thinking approach to employee development.

Optimisation

Mitigating service level risks and ensuring any hidden capacity is put to the most productive use – are you truly optimising your staffing schedule?

Real-Time Management

Real-time management doesn’t just happen on the day. You will have optimised your schedules, and planned your training and coaching. On the day, with our AI-driven solution you can be confident that you’ll be able to manage whatever comes your way.

Unlock
Value in Your Contact CentreYour People’s PotentialNew Levels of PerformanceHidden CapacityCost SavingsImproved Customer Experience

What if you could react to events as they happen – meeting service levels without having to overstaff, putting hidden capacity to good use, and automating every schedule update? Well with QStory, you can.

Unlock
Value in Your Contact CentreYour People’s PotentialNew Levels of PerformanceHidden CapacityCost SavingsImproved Customer Experience

What if you could react to events as they happen – meeting service levels without having to overstaff, putting hidden capacity to good use, and automating every schedule update? Well with QStory, you can.

Turn Available Time into Productive Time

Using up-to-the-minute supply and demand information, QStory’s technology instantly and automatically adapts your schedule – using hidden capacity for offline activities and moving agents between queues when it’s busy.

Boost Your Bottom Line

When you use available time for offline activities, you reduce overstaffing – lowering your shrinkage and cost to serve.

Carry Out Training for Free

You have more idle time than you think. Put it to good use with additional, auto-scheduled coaching and development sessions.

More Time for What Matters

Release teams from manual approvals by automatically and instantly accepting agent requests that don’t impact service levels.

Happier, More Productive Agents

Using pockets of hidden capacity for training and one-to-ones makes your people better skilled and more fulfilled – at no extra cost.

And radical flexibility really is possible when you know service levels are protected. Agents easily request schedule changes from the QStory app and receive an instant response.

Improve your E-NPS
Reduce agent attrition
Minimise absence and lateness
250000

NatWest repurposed 250,000 hours in a year.

45 days

Jet2 save 45 days per year through automated reporting

87 %

Jet2 increased the amount of coaching time per agent by 87%

What Our Clients Say About Us

Working with QStory has enabled greater flexibility for our contact centre teams, giving Team Leaders and Agents autonomy across their day.

Rating: 5
Lisa Strudwick
Workforce Performance & Productivity Manager,
Nationwide Building Society

The time saved since QStory was introduced is phenomenal, and the support is second to none.

Rating: 5
Lauren Box
Senior Service Performance Manager
Jet2

Proud to Work With