QStory is always on. The hundreds of algorithms continually re-forecast based on the latest information.
You can then schedule offline work during quiet periods (think 121s and regulatory training), and automatically move agents between queues when demand is high. Shrinkage costs and admin goes down, schedule fit and agent experience goes up.
QStory’s AI continually assesses data, making rapid calculations and automatically rolling out updates – all while keeping other systems up to date.
QStory doesn’t just react to events as they unfold to make the most efficient use of your contact centre resources. It also ensures you meet compliance training requirements, frees up time for meaningful tasks and improves adherence. Nudges can notify out-of-adherence agents and check that they have everything they need to work effectively.
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