Everybody Wins
With QStory

NPS, first contact resolution, cost to serve, agent happiness…. there are a lot of people to please. And it’s tough. Improving one metric can seriously impact another.

Not with QStory.

Benefits Across
the Board

Only QStory understands live demand and agent supply, and uses that data to optimise activities in near real time.

Contact centres get more productive, agents get more flexible schedules and development time, and customers get their queries answered quicker by well-trained staff.

We wanted to give our people more authority and more autonomy to help them adapt the work that they do around their personal lives.

Ed Knox
Group Director of Operations
Domestic & General