IT department

QStory’s technology is light-touch, vendor agnostic and cloud based. It has been engineered to be a “universal connector” between all major legacy systems used in the contact centre.

No rip-and-replace

QStory sits alongside the Workforce Management (WFM) system, connected into the Automated Call Distributor (ACD), and bringing these systems’ data into the Intraday Automation platform. We also interface into quality systems, learning and development systems, HR, BI, webchat, surveys and speech analytics systems to provide a comprehensive and holistic view of the contact centre.

Rapid implementation

Our implementation team will work in lockstep with your project management requirements, delivering a fully-working system in as little as a few weeks. This drives an extremely fast time-to-value, without compromising compliance requirements.

Industry-standard security

QStory’s software is written with security at its core, with encryption at each step – at transit and rest. All new features and functionality undergo rigorous testing and vulnerability scanning. Our software is routinely subjected to penetration testing, and we welcome detailed due diligence from prospective customers.


Average shrinkage reduction


Average ROI


Average increase in adherence

Want to know more?

    Case studies

    Domestic and General case study

    Domestic and General The UK’s leading specialist warranty provider for over 100 years, covering kitchen appliances, boilers…
    White papers

    Will I stay or will I go?

    Independent research: How flexible working is changing contact centres This white paper is based on independent research…