The contact centre industry is one full of measurement and reporting. One of the main phrases that tends to get…
Intraday automation is software that keeps a contact centre’s plan matched to reality as the day unfolds. It watches demand…
Sadly, we’ve all heard this before – another report on the long wait times at this time of year when…
Paddy Coleman, our CEO, was in the news. He discussed the challenges ahead and how best to mitigate them 2020…
Published 15 Nov 2020 by Technative.io More flexibility identified by intelligent, automated solutions will improve agents’ finances without pay rises…
Ben Drakeford, one of our Business Development Managers, speaks to a contact centre agent about what really motivates him I…
Congratulations to Rich Athey and the Nationwide Building Society team for becoming finalists in the Best use of Technology in Employee Engagement category at the 2020 Engage…
It’s not home working, it’s remote working now – it seems that our business world has moved on from the…
Tonight, Monday 21st September 2020, we are so proud that one of our customer’s Contact Centre’s General Managers, Louise Smith,…
Ben Drakeford at QStory At QStory we pride ourselves on being an innovative organisation that delivers solutions to increase the…
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