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Articles 17 Dec 2020

Now is the Time for Contact Centres to Embrace Innovative Technology

Published 15 Nov 2020 by Technative.io  More flexibility identified by intelligent, automated solutions will improve agents’ finances without pay rises…

Articles 06 Nov 2020

Why workforce agility is a MUST for any contact centre in 2021

Ben Drakeford, one of our Business Development Managers, speaks to a contact centre agent about what really motivates him I…

Articles 16 Oct 2020

Finalists! 2020 Engage Awards

Congratulations to Rich Athey and the Nationwide Building Society team for becoming finalists in the Best use of Technology in Employee Engagement category at the 2020 Engage…

Remote working
Articles, Webinars 02 Oct 2020

Remote working – staff attrition will increase. Beware!

It’s not home working, it’s remote working now – it seems that our business world has moved on from the…

Articles 21 Sep 2020

UK National Contact Center Awards

Tonight, Monday 21st September 2020, we are so proud that one of our customer’s Contact Centre’s General Managers, Louise Smith,…

UK workers new tech
Articles 26 Aug 2020

UK workers positive about new tech

Ben Drakeford at QStory At QStory we pride ourselves on being an innovative organisation that delivers solutions to increase the…

commuting
Articles 25 Aug 2020

Office Avoidance? It’s the commute that scares employees – not Covid!

The quest for work life balance has been going for decades. Probably since a routine of 9-5 working was introduced…

Utilities CX
Articles 19 Aug 2020

Utilities: Reduce Customer Effort, Raise CX

Utilities – Good CX Matters! | Ben Drakeford at QStory As you may know I recently joined the QStory team….

Davies Hickman
Articles 11 Aug 2020

Press Release: Davies Hickman Partners and QStory

Davies Hickman Partners and QStory join forces to gain key insights into the contact centre sector  Hearing and understanding the…

Articles 10 Aug 2020

Press Release: QStory appoints Ben Drakeford

QStory appoints Ben Drakeford to the business development team Drakeford joins as Business Development Executive QStory, a leading Real-Time Automation…

CX Finance
Articles 27 Jul 2020

CX and the financial sector

As customer experience continues to rise, in spite of COVID-19, the financial sector cannot rest on its laurels  The latest…

Agent
Articles 20 Jul 2020

Don’t imprison your agents!

Instead….establish a culture of employee engagement | Seb Clarke at QStory I am at an age when suddenly life has…

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White papers 26 Feb 2025
New Research: Agent Engagement and Empowerment

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

Articles, Webinars 21 Oct 2024
eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Case studies, QSTV, Webinars 19 Sep 2023
Jet2 webinar: Lessons learnt from managing a home based workforce

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

QSTV, Webinars 02 Jun 2023
Webinar – Why QStory is a Game Changer for the Agent Experience

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Case studies, QSTV, Webinars 10 Mar 2022
Webinar – How NatWest transformed productivity and the agent experience with QStory

Hear from NatWest on why QStory is a must-have part of their contact centre operation.

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